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SHIPPING AND DELIVERY

Production and delivery times displayed on our website are estimates unless we expressly agree to a guaranteed delivery date.

We are responsible for delivering your order within the agreed period or, where no specific period has been agreed, within the period required under applicable law.

Delivery may be affected by carrier delays, customs procedures, public holidays, severe weather, production disruptions, or other circumstances outside our reasonable control. We will take reasonable steps to limit the effect of such delays.

Please contact us if an order is significantly delayed.

The risk of loss or damage remains with Eram until the order is physically received by you or by a person designated by you, other than the carrier.

An exception may apply where you independently appoint a carrier that was not offered by us. In that case, risk may pass when the product is handed to that carrier.

Nothing in this section limits your statutory rights relating to late delivery, non-delivery, damaged products, or cancellation.