Return and Refund Policy

We have a 14-day return policy. This means that you have 14 days after receiving your order to inform us that you wish to return it.

After notifying us, you have an additional 14 days to send the item back.

To be eligible for a return, the item should be in the condition in which you received it and should not have been worn, washed, used, or damaged beyond what is necessary to inspect it. Where reasonably possible, it should include its original tags and packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at info@eramprint.com

Returns must be sent to:

Eram
Vlietpolderstraat 199
2807 NP, Gouda
The Netherlands

Please contact us before returning an item so that we can provide you with the correct return instructions. Items returned to an incorrect address may experience delays.

Unless the product is defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the item. We recommend using a tracked shipping method.

You can always contact us with return questions at info@eramprint.com

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrectly printed, or different from what you ordered.

To help us evaluate the issue, please include your order number, a description of the problem, and clear photographs of the item and its packaging.

If the product is defective, damaged, or incorrect, we will provide an appropriate solution in accordance with applicable consumer law. This may include a replacement, repair, price reduction, or refund. You will not be charged return or replacement costs where we are responsible for the issue.

Exceptions and Non-Returnable Items

The right to return does not apply to products that are made according to your individual specifications or are clearly personalised.

This may include products featuring:

• A personal name, date, message, or initials

• A photograph or image uploaded by you

• A design created specifically according to your instructions

• Another unique personalisation that makes the item unsuitable for resale

A product is not automatically considered personalised simply because it is printed after you place your order. Products featuring one of our standard designs may still qualify for the 14-day right of withdrawal.

Personalised products may still be eligible for a replacement, repair, or refund if they arrive damaged, defective, incorrectly printed, or different from what was ordered.

Please contact us at info@eramprint.com. if you have questions about whether a specific product can be returned.

Gift cards and other products that are legally excluded from the right of withdrawal cannot be returned, except where required by law.

Sale items are covered by the same statutory return rights as regularly priced items unless they fall within a legal exception, such as a genuinely personalised product.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size, colour, or product is to return the item you have and place a separate order after your return has been accepted.

Personalised products cannot be exchanged because of a change of mind or an incorrect size selected by the customer. This does not affect your rights if the product is defective, incorrect, or does not match your order.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from your online purchase within 14 days after receiving the product, without providing a reason.

To exercise this right, you must clearly inform us of your decision within the 14-day period. You can do this by contacting us at info@eramprint.com, or by using the returns and cancellations function in your account at https://account.eramprint.com.

After informing us, you must return the product within 14 days.

The right of withdrawal does not apply to genuinely personalised or custom-made products created according to your individual specifications.

You may inspect an item in the same way that you would reasonably inspect it in a physical shop. You may be responsible for any reduction in the item’s value caused by handling it more than necessary.

Refunds

We will notify you once we have received and inspected your return.

When you validly withdraw from your entire order, we will refund the purchase price and the cost of our least expensive standard delivery option. Additional delivery costs, such as express or premium shipping, will not be refunded.

We will process the refund no later than 14 days after you inform us that you are withdrawing from the purchase. However, we may withhold the refund until we have received the returned item or until you provide proof that it has been sent back, whichever occurs first.

Approved refunds will be issued to the original payment method unless another method has been expressly agreed.

Please remember that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund within a reasonable period after we confirm that it has been processed, please contact us at info@eramprint.com.

Statutory Consumer Rights

Nothing in this policy limits your statutory consumer rights.

Products must be of the quality and description that you may reasonably expect. If a product is defective or does not conform to the purchase agreement, you may be entitled to a repair, replacement, price reduction, or refund under applicable Dutch and European consumer law.